Information We Collect
When you contact us or schedule a backflow test, we collect your name, phone number, email address, and service address. We need this to confirm your appointment and send you test results.
If you pay by card, our payment processor collects your billing details. We do not store full card numbers on our servers.
We also collect basic technical data when you browse our site, such as your IP address, browser type, and pages you visit. This helps us improve our website.
How We Use Information
We use your contact details to schedule and perform backflow testing, send you reminders, and provide test reports to your water district as required.
We may use your email or phone to follow up about your service or to share occasional updates about our company. You can opt out of marketing messages at any time.
We use website data to understand how visitors use our site so we can make it better and faster.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and analyze site traffic. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website usage. These tools collect anonymous data such as page views and time on site.
We may also use third-party scheduling and payment platforms to manage appointments and process payments. These providers have their own privacy policies.
Data Sharing and Disclosure
We share your test results with your local water district or city as required by law. This is a normal part of backflow testing compliance.
We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as payment processors and scheduling software, but only to the extent needed.
If required by law or to protect our rights, we may disclose your information to authorities.
Data Retention
We keep your contact and service records for as long as needed to provide our services and meet legal requirements. Test reports are typically kept for a minimum of three years.
When we no longer need your information, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We use secure connections and restrict access to your data to employees who need it.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete it, subject to legal requirements.
If you have any concerns about your data, contact us using the details below. We will respond promptly.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.